FAQ & Help
Everything you need to know about compatibility, shipping, replacements and returns.
Answers to the questions we hear most often. Can’t find what you need? Contact us — we’re glad to help.
How do I find my refrigerator filter code?
Your filter code is usually printed on the side of your current filter, or on a sticker inside the fridge near the filter housing — often at the top-right of the fresh-food compartment or in the base grille. You can also look it up in your refrigerator’s manual. Common codes include LT700P, LT1000P, EDR1RXD1, UKF8001 and FPPWFU01.
Are these original OEM filters?
No. We sell compatible replacement filters, not original manufacturer parts. Brand names and model numbers are used for compatibility reference only. We are not affiliated with or endorsed by LG, Whirlpool, Maytag, EveryDrop, Frigidaire or any other manufacturer.
How often should I replace my refrigerator water filter?
Most refrigerator water filters should be replaced about every 6 months, depending on your water usage and local water quality. Many refrigerators also show a filter-status indicator that signals when it is time to change.
What if I order the wrong filter?
No problem. If a filter does not match your refrigerator, contact us with your order number and filter code and we’ll help you find the right one or arrange a return of any unused, unopened item. See our Returns & Refunds policy for details.
Where do you ship and how long does it take?
We currently ship within the United States. Orders are typically processed within 1–2 business days, with delivery times depending on your location and our fulfillment partner. Tracking is emailed once your order ships. See our Shipping Policy.
Is checkout secure?
Yes. When checkout is enabled, payments are processed securely by a PCI-compliant third-party payment provider over an encrypted (HTTPS) connection. We never store your full card details on our servers.
Do these filters affect my refrigerator’s warranty?
Using a compatible aftermarket filter does not automatically void your refrigerator’s warranty. Under US law (the Magnuson-Moss Warranty Act), a manufacturer generally cannot void your warranty simply because you used a third-party replacement part, unless they can show that part caused the problem. If you have questions, check your appliance manufacturer’s warranty terms.
What is your return policy?
Unused, unopened filters can be returned within 30 days. If a filter doesn’t fit despite matching the code, contact us and we’ll help. See Returns & Refunds for full details.
Do you offer multi-pack discounts?
Yes. 2-packs and 3-packs cost less per filter than buying singles, so you save money and reorder less often.
Why are items showing as out of stock?
We’re finalizing our checkout and payment setup, so ordering is temporarily paused and all items are marked out of stock. You can still browse the full catalog, see pricing, and contact us with compatibility questions.